Let my expertise shine a bright light forward to help you along the path to an effortless customer experience as well as other key initiatives

  • Improve service delivery
  • Improve service assurance
  • Planning
  • Budgeting
  • Forecasting
  • Special Projects
  • Witnessing
  • Dispute resolution
  • Leadership coaching
  • Contract negotiation and assurance
  • Certification of vendors
  • Establish APIs
  • Supply Chain Management
  • Offshore management and motivation
  • Disaster Recovery
  • Traffic Engineering
  • RFPs
  • Innovation
  • Market Analysis
  • Other

 

Bob Flappan

President Quality 1st Consulting

913 530 9027

bob.flappan@quality1stconsulting.com